The initial purpose was an investigation about the relation between communication design and service design, starting from the observation of the existing practices in the field of service design. The critical points and the opportunities concerning the use of communication tools during a service design process also emerged.

This website is the result of the research activity done by Roberta Tassi during her graduation thesis, further developed within the framework of the cooperation between DensityDesign research group at INDACO Department – Politecnico di Milano and DARC – the Research & Consulting Center of Domus Academy.

[+] info: http://www.servicedesigntools.org/